Privacy Policy

Effective Date: 15 July 2025

At Erase Debt SA, your privacy and the protection of your personal data is extremely important to us. This Privacy Policy describes how we collect, use, store, and share your information when you use our website or services.

1. Information We Collect

• Personal identification information: Full name, ID number, contact details
• Financial information: Salary, employment, bank and payment details
• Documents: Credit reports, supporting legal or financial documents
• Usage data: Website analytics, support queries, communication history

2. How We Use Your Information

• To provide and administer services, including client onboarding and query tracking
• To process payments and manage your profile
• To comply with South African law and regulatory requirements
• To communicate updates, service notices, or important information regarding your application

3. Cookies & Tracking

• We use cookies and tracking tools to improve your experience and for analytics. You may disable cookies in your browser, but some features may not function as intended.

4. Data Protection and Security

• Your data is securely stored on encrypted servers in South Africa and/or trusted international hosting providers that comply with POPIA and GDPR standards.
• Only authorized personnel have access to your information.
• We have policies in place to handle and report any data breaches.

5. Sharing and Disclosure

• Your information is only shared with third parties where required to deliver our services (e.g., credit bureaus, legal partners) or as required by law.
• We do not sell your data to anyone.

6. Your Choices and Rights

• You may request to review, update, or delete your personal information by contacting us at any time.
• We will comply with any valid legal requests to access, update, or delete your information.

7. Policy Updates

• This policy may be updated from time to time. The latest version is always available on our website.

8. Contact

Questions? Contact support@erasedebtsa.co.za or call 083 661 2791.

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